WebDoc247 Privacy Policy


NOTICE OF PRIVACY PRACTICES FOR iTerpret, LLC dba WebDoc247

Effective: 8/01/2011
Last Revised: 10/1/2014

PLEASE REVIEW CAREFULLY. If you have questions, you may call 855-932-3622. 

iTerpret, LLC DBA WebDoc247 (WebDoc247) respects the privacy of each and every person and is committed to protecting all of your personal and PHI.
This notice describes how personal health information (PHI) about you may be used, how it may be disclosed and how you can obtain access to this information. This page will serve as a summary of your privacy rights. The law requires that your PHI be kept private. We must give you this Notice about our privacy practices and follow the terms of this Notice while it is in effect. Your use of WebDoc247's Services indicates your acceptance of the terms of this Notice.

I. INTRODUCTION 

WebDoc247 is engaged in the business of providing internet healthcare resources to connect individuals with physicians, licensed therapists and other licensed healthcare practitioners in real time, via live streaming video, telephone and/or secure e-mail for the diagnosis and treatment of patients over the Internet, as well as providing other types of administrative services (the “Services”).

II. INFORMATION THAT MAY BE COLLECTED 

In order to use the Services, you are asked to enter an e-mail address and password, which we refer to as your WebDoc247 ID or credentials. After you create your ID, you can use the same credentials to log in to WebDoc247's website and utilize the Services. This log in process will allow you to manage your account, it will allow you to make appointments, attend appointments, etc. 

The first time you log in to WebDoc247's website to utilize the Services, you will be asked to create an account also known as your profile. To create an account, you must provide PHI such as name, address, telephone number, date of birth, e-mail address, gender, and other pertinent data that we will share with your Provider. 
 
WebDoc247 will use the e-mail address you provide when you create your account to send you an e-mail requesting that you validate your account. Your e-mail address may also be used by WebDoc247 to provide appointment reminders, changes in appointments, messages from your physician, or Health related Programs as described in this Notice and the Terms of Use.  WebDoc247 will use your e-mail address as the primary means to reset your username and password. Your e-mail address will not be shared with any other third parties and will not be used for advertising or sales purposes.

WebDoc247 creates a record of the care and services you receive. Some examples of the information collected or created through this process are video files associated with all consultations, electronic medical records that may be uploaded or created as a result of treatment, and medical test results.
For certain services, such as for subscription, health sessions and monitoring services, we will collect credit card or billing/payment account information which we maintain in encrypted form on secure servers.
In order to participate in the Services, you will need to provide Personal Health Information about yourself to either WebDoc247 or the Providers. Here are examples of the types of Personal Health Information we gather:

  • Information You Give Us– Examples of the types of information you may provide us include measurements, such as weight, blood pressure or glucose levels, lab results, medications, health history, and other health or PHI, such as prescription information.
  • Information Accessed through Third-Party Data Services - When you use our Services, we may access health-related information about you that is stored with third party-data services such as Microsoft HealthVault or Google Health, and such information will subsequently be available to us.
  • Third-Party Information – Health-related information about you received from third-parties (such as nurses, doctors or family members) as well as personally identifiable and other health-related information you provide specifically related to family members who may be utilizing the Services under your account.
  • Demographic Information, such as age, education, gender, Social Security Number and Zip Code.


III. HOW INFORMATION ABOUT YOU MAY BE USED BY WEBDOC247 

WebDoc247 may gather PHI primarily to share with Providers for the purposes of diagnosis, treatment, and health care operations. However, in limited circumstances WebDoc247 may use non-personal information for statistical analysis, improvement of the Services, and customization of web design and content layout. 

Uses and Disclosures of PHI 
WebDoc247 is permitted to use and disclose your PHI for purposes of (i) Treatment, (ii) Payment, and (iii) Health Care Operations as follows:

For Treatment. WebDoc247 may use or disclose your PHI to facilitate treatment or the provision of health care services to a Provider for purposes of a consultation or in connection with the provision of follow-up treatment. WebDoc247 may share your PHI with doctors, nurses, technicians, students or other WebDoc247 workers. For example, departments may share your PHI to plan your care. This may include prescriptions, lab work, and x-rays. WebDoc247 may share your PHI with people not at WEBDOC247 including, but not limited to, referring physicians and home health care nurses who are treating you or providing follow-up care. 

For Payment. WEBDOC247 may use and disclose your PHI with others who help pay for your care such as health insurers or health plans in connection with the processing and payments of claims and other charges. 

For Health Care Operations. WEBDOC247 may use and disclose your PHI for its health care operations. These uses and disclosures help us run our programs and make sure WEBDOC247's patients receive quality care. For example, WEBDOC247 may use PHI to review the treatment and provision services. WEBDOC247 may use PHI to measure the performance of its staff and how they care for you. WEBDOC247 may share PHI with third parties who WEBDOC247 engages to provide various services for WEBDOC247 and you such as doctors, nurses, technicians, students, and other health care workers for educational purposes. If any such third party requires access to your PHI in order to perform the agreed upon services, WEBDOC247 will require that third party be bound to the terms outlined in this Privacy Notice. 

Business Associates. WEBDOC247 may contract with outside businesses to provide some services. For example, WEBDOC247 may use the services of transcription, laboratories or collection agencies. Each contracted party must enter into a Business Associate agreement with WEBDOC247, which requires said third party businesses to protect PHI that is shared with them in accordance with the restrictions outlined in this Privacy Notice. Furthermore, PHI will only be provided to third party businesses for the limited scope of performing required services to help facilitate treatment, payment, and health care operations to you. 

For Appointment Reminders. WEBDOC247 may contact you to remind you about your appointment for medical care. 

Treatment Alternatives. WEBDOC247 may use and disclose PHI to tell you about different types of treatment available to you. WEBDOC247 may use and share PHI to tell you about other benefits and services related to your health. 
Authorization. WEBDOC247 is permitted to use and disclose your PHI upon your written authorization, to the extent that such use or disclosure is consistent with your authorization. Please note that you may revoke or limit any such authorization at any time. WEBDOC247 cannot take back any disclosures we have already made with your permission. WEBDOC247 is required to keep records of the care that we provided to you. 

People Involved In Your Care. Unless you ask us not to, WEBDOC247 may share your PHI with a family member or friend who helps with your medical care. We may share your PHI with a group helping with disaster relief efforts. We do this so your family can be told about your location and condition. If you are not present or able to say no, we may use our judgment to decide if sharing your PHI is in your best interest. 

Research. In support of telemedicine and ehealth initiatives, WEBDOC247 may use and disclose your PHI for research. WEBDOC247 will only use and disclose information for research if WEBDOC247 receives your consent, or if a review committee that meets Federal standards says WEBDOC247 does not need your consent. 

As Required By Law. WEBDOC247 may use and disclose your PHI when required to do so by federal, state or local law. 

To Prevent A Serious Threat To Health Or Safety. WEBDOC247 may use and disclose your PHI to prevent a serious threat to your health and safety and that of others. WEBDOC247 will only disclose your PHI with persons who can help prevent the threat. 

How WEBDOC247 May Use and Disclose PHI - Special Situations 

Military. If you are in the U.S. or foreign armed services, WEBDOC247 may share your PHI as required by the proper military authorities. 

Workers' Compensation. WEBDOC247 may share your PHI for workers' compensation or programs like it. WEBDOC247 may do this to the extent required by law. 

Public Health Risks. WEBDOC247 may share your PHI for public health activities, as required by federal, state or local law. For example, we may share your PHI:

  • to prevent or control disease, injury or disability;
  • to report births and deaths;
  • to report child abuse or neglect;
  • to report reactions to medicines or problems with products;
  • to tell you about product recalls;
  • to tell you if you have been exposed to a disease or may be at risk for catching or spreading a disease or condition;
  • to tell the proper government department if WEBDOC247 believes a patient has been the victim of abuse, neglect or domestic violence. WEBDOC247 will only share this information when ordered or required by law.

Health Oversight Activities and Registries. WEBDOC247 may share your PHI with government agencies that oversee health care. WEBDOC247 may do so for activities approved by law. These activities include, but are not limited to, audits, investigations, inspections and licensure surveys. The government uses these activities to monitor the health care system. It also monitors the outbreak of disease, government programs, compliance with civil rights laws, and patient outcomes. WEBDOC247 may share PHI with government registries. 

Lawsuits and Disputes. If you are in a lawsuit or a dispute, WEBDOC247 may share your PHI in response to a court order, legal demand or other lawful process. 

Law Enforcement. WEBDOC247 may share PHI if asked to do so by a law enforcement official under limited circumstances as follows:

  • to report certain types of wounds;
  • to respond to a court order, subpoena, warrant, summons or similar process;
  • to identify or locate a suspect, fugitive, material witness, or missing person;
  • about the victim of a crime, if under certain limited circumstances, WEBDOC247 is unable to obtain the victim's agreement;

Decedents. WEBDOC247 may, under limited circumstances, disclose your PHI to coroners, medical examiners, funeral directors for the purposes of identification, determining the cause of death and fulfilling duties relating to decedents.
Organ Procurement. WEBDOC247 may, under limited circumstances, use and disclose PHI for the purposes of organ donation and transplantation.
National Security. WEBDOC247 may share your PHI with the proper federal officials for national security reasons. 

IV. HOW SECURITY IS HANDLED AT WEBDOC247 

The importance of security for all personal information including, but not limited to, PHI associated with you is of utmost concern to us. At WEBDOC247, we exercise state of the art care in providing secure transmission of your information from your PC or mobile device to our servers. PHI collected by our web site is stored in secure operation environments that are not available to the public. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed confidentiality agreements. Any employee who violates our privacy or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
WEBDOC247 is not only HIPPA compliant but additionally utilizes the latest technologies to ensure utmost security. WEBDOC247 uses several layers of firewall security and different degrees of encryption for each customer's sensitive PHI to ensure the highest level of security which meets or exceeds the requirements promulgated under HIPAA (defined below)
Cookies and Tracking Technologies
Cookies are text information files that your web browser places on your computer when you visit a website. Cookies assist in providing non-personal information from you as an online visitor. It can be used in the customization of your preferences when visiting our website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. WEBDOC247 uses Google Analytics, a third-party tracking service, which uses cookies to track non-personally identifiable information about our visitors to our main site in the aggregate to capture usage and volume statistics. WEBDOC247 has no access to or control over these cookies. This privacy statement covers the use of cookies by WEBDOC247 only and does not cover the use of cookies by any third-party.
Security on our Website

Secure interaction. When you interact on our web site, all of your PHI including, but not limited to, your credit card number and delivery address, is transmitted through the Internet using Secure Socket Layers (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information. WEBDOC247 also takes the following measures to protect your PHI online: 

Passwords. To provide you with an increased level of security, online access to your PHI is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. WEBDOC247 will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or E-mail messages). 

Information. Since any order information you provide to us on our website will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through our website. The most recent versions of Safari, Netscape Navigator, Microsoft Internet Explorer and Firefox can support a secure connection and can be downloaded for free from their respective websites. 

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your PHI from unauthorized access, use or disclosure, WEBDOC247 cannot ensure or warrant the security of any information you transmit to us on our web site.

V. Privacy Rights 

We are required by law to make sure that PHI that identifies you is kept private, give you this Notice of our legal duties and privacy practices concerning your PHI, and follow the terms of this Notice currently in effect. 

Your Rights Regarding Your PHI
You have the following rights regarding PHI WEBDOC247 maintains about you: 

Right To Inspect and To Receive Copies. You have the right to view and receive copies of the PHI used to make decisions about your care, provided you submit your request in writing. Usually, this includes medical and billing records. It does not include some records such as psychotherapy notes. WEBDOC247 may deny your request to view and/or copy your PHI in limited circumstances. If your request is denied, WEBDOC247 will inform you of the reason of the denial and you have the right to request a review of the denial. WEBDOC247 may charge a fee for the costs of processing your request. Contact Customer Service for more information at 1-800-300-8910.

Right To Amend. If you think that PHI WEBDOC247 has about you is wrong or incomplete, you have the right to ask for an amendment to your record. To ask for a change to your record, you must make your request in writing, state a reason that supports your request and submit it to Customer Service. WEBDOC247 may, under the following limited circumstances:
WEBDOC247 may deny your request for an amendment to your record. WEBDOC247 may Deny your request if it is not submitted in writing or does not include a reason to support the request. WEBDOC247 may also deny your request if you ask WEBDOC247 to amend information that:

  • WEBDOC247 did not create, unless the person or entity that created the information is no longer available to make the amendment;
  • is not part of the records used to make decisions about you;
  • is not part of the information which you are permitted to inspect and to receive a copy; or is accurate and complete.

Right To an Accounting of Disclosures. You have the right to get a list of the disclosures WEBDOC247 has made of your PHI. This list will not include all disclosures that WEBDOC247 made. For example, this list will not include disclosures that WEBDOC247 made for treatment, payment or health care operations. It will not include disclosures made before September 1st 2011, or disclosures you specifically approved. To ask for this list, you must submit your request in writing on the approved form. The form will be provided to you upon request. 

Right To Request Restrictions. You have the right to ask for a restriction or limitation on the PHI WEBDOC247 uses or discloses for treatment, payment or health care operations. You also have the right to ask for a limit on the PHI WEBDOC247 discloses with someone who is involved in your care or in the payment for your care. Such a person may be a family member or friend. WEBDOC247 is not required to comply with your request. If WEBDOC247 does agree, we will fulfill your request unless the information is needed to provide you with emergency treatment or if otherwise required by law. To ask for restrictions, you must make your request in writing on a form that we will give you upon request. You must tell us:

  • what information you want to limit,
  • how you want us to limit the information, and
  • to whom you want the limits to apply.

Right To Request Confidential Communications. You have the right to request confidential communications of your PHI or medical matters. You may request that WEBDOC247 communicate with you through specific means or at a specific location. You must make your request in writing on a form that will be provided to you upon request. WEBDOC247 will fulfill all reasonable requests. 

Right To a Paper Copy of This Notice. You may ask WEBDOC247 to give you a written copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.
If you click on a link to a third party site, you will leave the WEBDOC247 site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your PHI by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as WEBDOC247. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to our site, you should read that site's privacy statement before providing any personally identifiable information.

VI. Revisions To This Notice 

WEBDOC247 is constantly innovating and implementing new features as part of its Services. As a result, our privacy practices may change. We may revise this Notice to reflect any changes in our privacy practices. We reserve the right to make the revised Notice effective for PHI we already have about you. It also will be effective for any information we receive in the future. We will post a current version of the Notice on this Site prior to the change becoming effective, as well as in the places where you receive the Services. The effective date of this Notice is on the first page, in the top, right-hand corner. 

VII. Complaints
 
If you think your privacy rights have been violated, you may file a complaint with legal@WEBDOC247.com or in writing at the address listed below. You may also file a complaint with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint. You may also contact us for further information about your privacy rights by emailing us at support@WEBDOC247.com as well as by post mail:
iTerpret, LLC dba WebDoc247
1 Commercial Avenue
Garden City, NY 11530
Attn: Privacy and Security Officer

ACCEPTANCE

By using this site and WEBDOC247's Services, you acknowledge your acceptance of WEBDOC247's privacy policy and agree to the terms described herein. If you do not agree with this policy, you should not use WEBDOC247's Services. It is recommended that you read this privacy policy before use of Services to ensure that you have not missed any changes to the privacy policy. Your continued use of the Services following any changes to the privacy policy signifies your acceptance of those changes.